Sample: Mayo Clinic | Service Excellence Modules

As a a supplemental Instructional Designer for Mayo Clinic’s Learning Solutions Center, Jaquan created three modules related to Service Excellence for an internal department who’s work related to customer service.

The modules included:

Mayo Clinic Values
Service Recovery (Link)
Power of Listening

This page provides a few samples of the “Power of Listening” module, including examples of objectives, videos, and assessments.

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Sample: Mayo Clinic | Service Excellence Modules

The modules included:

(Note: All content displayed on tis page was created within Mayo Clinic Learning Solutions Center. I do not claim any rights this property.)